A very special place ...
First of all, let me start by saying that I think Winsford Grange is a very special place! My father has been staying with you for some two and a half years. I remember distinctly at the time, in a very emotional state, viewing many care homes, searching for that 'somewhere' that of course would never be 'home' but the next best thing! How happy I was when having found you that a room eventually became available.
The description 'staff' is not the word for the teams there - the girls and guys are wonderful! I obviously have a special affection for them on the Chaucer Unit but indeed 'wonderful' is a term I use for them all as they flit from wing to wing, helping wherever possible, always, always with a smile!
I have the greatest admiration for them and will never, ever be able to express how much their care for my Dad means to our whole family! It is on their behalf that I felt I had to make contact. The homeliness and hygiene standards have always been very high and the 'sprucing up' certainly emphasises this. Their work is exceptionally hard, both physically and emotionally, and their levels of care have never waned with the constant upheaval over a very long period of time! Behind every successful care home are the conscientious staff! 6th November 2013.