We have received a compliment from a family, who has expressed how pleased they are with her current placement at St Patricks and they have expressed to the Social Worker how wonderful they feel it is. The family have reported that the Nursing staff have an excellent knowledge of the resident's health problems and how they need to be managed They also stated that everybody, from the cook and cleaners up to the Manager, always have time to chat and it really makes a difference. Please pass this compliment on to your staff team. 15th October 2013.
To everyone at Eccleston Court, a big thank you For all your loving care whilst my mum was in your home.She was as comfortable as was possible in her condition - thanks to you all. In fact, I cannot praise and thank you all enough.It made a difficult time much easier. 15th October 2013
My family and I would like to express our thanks to the team of carers who treated my wife - we all appreciate the care and attention given until the end, we found she was always treated with the utmost dignity and respect and for that we are truly grateful. 7th October 2013.
To all the staff at Carlingwark. Just a little note to thank you for taking care of my Mum over the past year and ten months. It has been a comfort to me knowing that she was in such good hands. I would also like to thank you for all your compassion and understanding given to me when times were tough. It meant a great deal to have someone to talk to. At least mum is again in good hands and back my dad. Once again, thank you all. 16th September 2013
We would like to express our heartfelt thanks for the wonderful way you cared for our Mum. We were so lucky to have got her into St Catherines, to be looked after by such kind, caring people. It was such a relief to us to know that everything possible was being done for her, and in such a compassionate way.
Mum often said how lovely you all were to her; she knew that she couldn't have had a better place in which to spend the last few months of her life. We are so grateful for your kindness to her, and to us. 12th September 2013.
My mother was diagnosed with Alzheimer's in 2006. She also had osteoarthritis, which caused her great physical discomfort, especially after a fall in November 2012. She came to St Catherine's in July 2012 and died there in April 2013.Even before she came to St Catherine's, the ethos of the home was clear to myself and my family. We had visited several homes before arriving at St Catherine's and the difference hit us from the moment we entered through the front door. The friendly greeting and willingness to show us around, without a previous appointment, demonstrated a confidence and openness in the facilities there.
I was led to believe, by others, that the waiting list would be hugely long and that there would be little chance of finding room there for my mother. This proved not to be the case. Once the difficulties of my caring for my mother full time were made known, I know St Catherine's worked very hard to make it possible for her to go there. Once the move was made, I was able to be there as long as I liked every day. Then, even when I had to return to work in London, I was able to do so with the confidence that Mum was being looked after properly.
From everything I saw and witnessed, the staff there do a superb job in caring for each person equally. I never once saw anything other than care, patience and kindness even when you would have to be a saint to deal with the constant day to day concerns.
My mother was poorly enough to need constant care and aware enough to know that things were going wrong with her: this distressed her deeply. However, Mum's distress did not affect the attitude or care of any staff member, who continues to make her smile and who treated her as one of their own.
It was a relief to know that Mum would stay at St Catherine's unless we felt it best she should go to hospital. Knowing that there was the option for her to die in familiar surroundings instead of in hospital was a huge comfort to us. As it turned out, this decision would never have to be made and Mum died in her sleep at St Catherine's. I will never be able to express my thanks to all at St Catherine's, who made what could have been unbearable days, into tolerable and even, at times, joyful days. I would never hesitate in recommending St Catherine's to anyone faced with the unbearable choice of placing their loved ones into a care home. They will be treated with care, kindness, dignity and of equal importance, medical competence when they enter those doors. From the son of a resident. 11th September 2013.
Thank you all for looking after A during her stay with you at Eccleston Court.Your kindness and attentiveness on good days and bad days is much appreciated. Thank you for making us welcome too. Many thanks, keep up the good work. Best wishes. 28th August 2013
Thank you so much for everything these past few weeks, you all really have been AMAZING! I've learned a lot at Barnhill Road and I will always remember you and your support and kindness. It really had meant the world! Thanks so very much and I wish you every blessing for the future. 8th August 2013
Community Integrated Care has helped RC turn his life around and given me the peace that he is very well supported, which is a great relief to me. As a result, our relationship has greatly improved and we get on really well. Many thanks to all the team at Priors Court. 1st August 2013
My mother sadly passed away in Charlotte Grange, having lived there for approximately 7 years. In these days when care homes seem only to get bad press, I would like to put it on record that the care my mother received while in Charlotte Grange was wonderful.
These were certainly the happiest years of her life since my father died back in 1982. I cannot fault any aspect of the physical and emotional care provided by the staff or the way they engage with the residents while treating them all as individuals and with dignity. My comments relate to all staff, from management to domestic workers but special praise must go to the carers who see the residents daily and become so familiar with their individual needs and wishes. When my mother was in hospital and it became clear that she was dying, she asked if she could go back "home"; Charlotte Grange was not just a home, it was her real home.
She wanted to be there and the staff wanted her back, so we achieved this and she died peacefully among friends. I also need to mention how well the staff looked after my wife and I during the time we spent with my mother. They made sure we were fed and watered and did everything they could for us. A number of them came to the funeral along with one of the residents who was a close friend of my mother, and we were happy to see them. In closing, thank you once again to your organisation and to the staff of Charlotte Grange in particular for the care and happy years given to my mother. 1st August 2013