Testimonials

Just a few lines to let you know what a wonderful job your staff are doing on a daily basis with regards to my Father's care. He was welcomed into Green Heys in Waterloo last June. Me and my sister can see the rapport he has with all of the staff and are happy in the knowledge that my Dad is being cared for in a friendly, caring and compassionate environment.

He settled very easily and nothing is too much trouble for the staff even when they are at their busiest. What makes visiting my dad so much easier is the fantastic relationship we have with the staff too. It is sometimes difficult to thank the staff individually for the dignified care my dad receives and I would appreciate it if you could feedback to the manager and to all her staff what a wonderful job they are doing and to keep up the good work.

I work for the NHS out in community and fully understand the pressures of caring and it is something the whole team in Green Heys are doing tremendously well. 15^th January 2014.

My mother-in-law, following the news that her cancer had returned, discussed palliative support options with Macmillan nurses. She decided that rather than look to hospice care, she would look at a (very) local care home, Gardner House, and as a room had become available there; after a visit, she said she'd be happy to move in and she did so. Initially when she moved in, she was fairly independent and staff managed this difficult balance extremely well. As her needs have increased over the past few weeks so has their support and professionalism in dealing with each situation that arises.

She has had a tough few days and though the entire team have been fantastic, we feel a number have gone over and above their day to day role. One of the senior members of staff on duty on Sunday showed such care and empathy for, that we were given the space to spend time with her as she begins to move to the last stages of her life. In fact, all of the support staff generally on Sunday (from the staff in the kitchen to those working overnight) constantly made sure we had everything we needed to get through the day. Following some challenges handling the different needs of family members in this past week, the team have again stepped in with support and are helping to create time for each of us to spend with her.

Though we're moving to an inevitable stage for her, I didn't want to lose an opportunity to express my partner and my own thanks to the entire staff team in Gardner House. It has been a source of relief that she has (and is) very well cared for and is comfortable, allowing us to make the most of the time we have available to us. 18^th December 2013.

To all the team at Longford. I know my daughter called in with a card for you all after my mum died, but I just wanted to personally thank you for all the care and attention you gave her during her time at Longford and in her last days.

I was very glad that I made the decision to keep her at Longford instead of sending her back to hospital. This decision was influenced by my belief that she would have been happier spending her last days in such a warm, caring environment. Every time I visited my mum I was impressed by the way all the staff treated the residents with such respect and kindness and the friendly, efficient atmosphere I always experienced.

Thank you all again for making her last days as easy as possible, both for mum and the rest of the family. 6th January 2014.

I am writing to thank you all so very much for all the excellent care, compassion and kindness shown to our Mum from her day of arrival in Thorney Croft right up to and including the day it was her time to leave us. No words are adequate in how grateful as a family we are in all that everyone did for mum from senior staff, carers, kitchen, cleaning and laundry staff.  As a team you are fantastic and although we are heartbroken in losing mum it is a comfort in knowing that the last four years of her life were enhanced in being with you all. Thank you so much. 26^th November 2013.