I am writing to inform you how happy and impressed I am with the care given to my uncle from the staff at Charlotte Grange.
He came to you in a very frail condition in February, he had not been eating or engaging with others since he broke his hip at the end of November. He had spent six weeks in hospital then five weeks in another care home. he had lost a stone in weight, had had various infections, was very weak and unable to walk for more than a few steps.
My greatest wish was that he would leave his room and eat a meal at least once a day with the other residents. I am aware that he will never be able to run an egg and spoon race again, but hoped he would at least mingle, and above all else, eat. From the moment he entered the Sandwell unit, he eats, drinks and sits with other residents. The layout of the unit is superb, it's homely, with a conservatory. There are budgies, and the most helpful willing carers that I could have possibly asked for.
It's difficult having to place a loved one into a home, when they had previously lived independently, but I no longer worry. He has gained some strength back as he does not like to miss a meal, he is still frail, but looks 100% better than he did. His memory has improved, again it will never be as it was, but he is so much better in himself. Also my dog Max, is made very welcome and spoilt rotten! Thank you all for the quality of care, it is much appreciated by my Uncle and I. (From the niece of a resident) 8th April 2014