Nothing is too much trouble ...
For a while I have wanted to thank you both and all the carers for the quality of care that you provide for my parents. Since your organisation has taken over mum and dad's care the quality of their lives has improved enormously. Mum and dad have developed some significant and trusting relationships with their carers. In their own words 'they are part of our family'.
Nothing seems to be too much trouble and your carers often go above and beyond the call of duty. My brother and I trust your care implicitly. Medication and personal care is dealt with properly, and mum is now smart and presentable. Importantly every week a member of your care team takes mum out. But, you take the trouble to take mum out to varied and interesting places: Liverpool Museum, Otterspool Prom, Bents Garden Centre - not just down the road - all important places to stimulate her mind and assist her with her Alzheimer’s.
Finally my brother and I have found peace of mind. You are well organised, prompt and extremely informative - working with both my brother and I to improve the quality of mum and dad's lives. Crucially and more importantly, you employ many genuine carers who actually care about their clients; praise indeed. Thank you, thank you! 24th October 2013.