Grace and professionalism...
"I am writing on behalf of all the family to thank you and your staff for all the care you gave to mum during her stay with you at Heartly Green, prior to her passing last month. We are all agreed that she could have not been in any better caring place."
"The patience and compassion you all displayed (especially towards the end of her life) was extra-ordinary and we felt went way beyond what we would have expected. It is also important for me to add that we were also impressed by the cleanliness of the home and the way the residents are looked after on a day-to-day basis. It is a credit to you all, the sentiments in this letter are genuinely meant. You have a difficult job to do and you do it with grace and professionalism, that I doubt can be matched in many other similar situation."
"Once again many thanks for all that you did for mum and that which you continue to do for others." 11th October 2012