Cheery and helpful...

"I would like to take this opportunity to thank you and your staff for the care that you gave my Mum while she was in Merse House. Everyone from the kitchen, cleaning, laundry, care, senior staff and the manager were always so cheery and helpful.

When the time comes when someone you care about needs more care than can be given at home, and all the feelings of guilt and helplessness that accompanies such a decision have to be made then the attitude of the care home staff is so important. All of you made the transition so very painless. All of us were and are so grateful for the compassion shown and I would like you to convey our appreciation to all of your staff." 2nd November 2012