Jacqui Moran is Service Leader across four of Community Integrated Care’s services in Liverpool, joining the organisation in March 2008 as a Support Worker. Having worked in several settings, Jacqui decided that working in mental health services was her true calling.
As Team Leader and more recently, Service Leader, Jacqui’s expertise and empathy has made her an indispensable part of the Community Integrated Care family. Jacqui has remained a constant in the sometimes turbulent lives of the people she supports, many of whom were on the selection panel that chose her as Team Leader. The relationships she has built with them since this day have stood firm, with the people she supports praising Jacqui as their biggest advocate.
Jacqui is held in extremely high regard by colleagues and external professionals alike. During a recent contract review consultation with a gentleman supported, Jacqui was praised by representatives from Liverpool City Council, who commended her for “being at the forefront, steamrolling the way with pilot schemes that LCC have only recently discussed”.
Jacqui’s dedication can be illustrated in her continued support of a tenant in his late 50s at Buckingham Road. After six months at Jacqui’s service, the gentleman, who had experienced mental health concerns, got his own tenancy independent of any support. Despite no longer being supported by Community Integrated Care, Jacqui stayed in touch, such was her deep concern for the man’s wellbeing.
After six months, he was badly injured, spending months in hospital with a fractured skull and brain injury. Jacqui remained by his side throughout, and in her own time, supported him throughout his rehabilitation and respite in hospital. Attending all of his care meetings, Jacqui was told that the man required 24-hour nursing care. Knowing the man’s strength of character, Jacqui disagreed, and pleaded for him to be referred back to her service. With the support of the team, led by Jacqui, the man has made a remarkable recovery. Amazingly, he has just been declared medically fit to drive again – which has given him back his independence, and helped him rebuild networks with friends and family.
Jacqui is described by her team as ‘the epitome of what a care manager should be’ – and we’re sure nobody could disagree, particularly has she’s been shortlisted for an amazing THREE care sector awards this year!
Not only passionate about her work, Jacqui keeps busy in her spare time too, and can often be found lending an hour or two volunteering at Berwyn Railways Station in North Wales, to fundraise for the preservation of steam heritage.