Comments, compliments & complaints

Sharing your feedback with CIC

We believe that the views of our service users, residents, their relatives, friends, advocates and employee’s or outside agencies, whether expressed as comments, compliments or complaints are the best ways we have of knowing if we are delivering an excellent service. Comments, compliments and complaints are used to by CIC to identify areas for improvement and development.

If you have any feedback on our organisation or the service we deliver, please click on our 'Give Us Your Feedback' button below or telephone Nicola Catterall, CIC Quality officer on 0151 423 7205.

Additional resources

Download our Comments, Compliments and Complaints Procedure.  

Download our Comments, Compliments and Complaints Policy.

Download an accessible version of our Comments, Compliments and Complaints Policy.