Charter
Our charter explains the core rights and beliefs that CIC is committed to providing to every person we support.
Our Charter
In order to pursue life to the maximum chosen physical, intellectual, emotional and social capacity, every person who uses our services has a right to:
Care and Support
- Receive care and support delivered with respect, dignity and courtesy
- Ongoing assessment and review of their needs
- Skilled care and support appropriate to those assessed needs
- Be involved in the process of making decisions related to their individual situation and continuing care
- Take appropriate risks in pursuance of their chosen lifestyle
Home life and privacy
- Have their privacy protected and confidentiality maintained
- Participate in meaningful and valued relationships
- Raise issues that affect their personal lifestyle and comfort
- Participate in organised and individual activities within the home
- Access community facilities and resources
- Exercise civil duties and legal rights
Advocacy and Information
- Practice their own advocacy, or to be supported by a third party of their choice, or an independent advocate appointed if they are unable to choose one
- Receive information about all services available to them
- Receive support to manage their personal and financial affairs
- Refuse aspects of care without prejudice
- Have access to their own care records
- Have complaints speedily and impartially investigated, and be informed of the outcome