In order to pursue life to the maximum chosen physical, intellectual, emotional and social capacity, every person who uses our services has a right to

• Receive care and support delivered with respect, dignity and courtesy
• Ongoing assessment and review of their needs
• Skilled care and support appropriate to those assessed needs
• Be involved in the process of making decisions related to their individual situation and continuing care
• Take appropriate risks in pursuance of their chosen lifestyle

• Have their privacy protected and confidentiality maintained
• Participate in meaningful and valued relationships
• Raise issues that affect their personal lifestyle and comfort
• Participate in organised and individual activities within the home
• Access community facilities and resources
• Exercise civil duties and legal rights

Practice their own advocacy, or to be supported by a third party of their choice, or an independent advocate appointed if they are unable to choose one

• Receive information about all services available to them
• Receive support to manage their personal and financial affairs
• Refuse aspects of care without prejudice
• Have access to their own care records
• Have complaints speedily and impartially investigated, and be informed of the outcome